CELEBRATION CAKES - TERMS AND CONDITIONS
RETAINER: A retainer is required to reserve your date and will be deducted from your final balance. In the event of cancellation your retainer is NON-REFUNDABLE. The amount of retainer required will be calculated depending on the value of your order and will be advised at the time of quotation Payments can be made in cash or by bank transfer. (Payment details available upon request).
PAYMENT: Total contract price is due in cash on collection. The cake will not be released if the final payment has not been received. We are happy to agree a payment plan and accept staggered payments towards the final contract price, or for your to pay the balance by bank transfer– however, all monies must be paid and show as cleared funds received before your cake is released.
CHANGES: Changes to your cake order will be accepted up to 2 weeks prior to the date of your cake order. After this date changes may not be possible. Charges may apply if changes are significant. We reserve the right to recalculate your revised design and apply the relevant change to our quote.
DISCRETIONARY CHANGES: Amelia Rose Cake Studio reserves the right to make minor design changes as required in order to ensure the highest quality end product.
CAKE STANDS: All cake stands are supplied for a nominal rental charge, however a security deposit is required against loss or damage. This deposit is fully refunded upon the safe return of the item in its original condition. All loan items must be returned to Amelia Rose Cake Studio in their original condition WITHIN 4 DAYS FOLLOWING YOUR EVENT. Late or damaged pieces will result in forfeit of deposit and may incur additional charges. Please wipe down all noticeable food or foreign material off the rented equipment but do not wash them.
DELIVERY AND SET UP: We offer local delivery and set up service for our cakes if required. We will coordinate the time with you and/or your venue and schedule to meet you (or your designee) to set up your cake at an agreed time. Out of Area delivery is available for a small extra charge. The client must provide clear driving instructions and inform us of any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished cakes (please note - excessive jarring due to pot holes, road construction or unseen road conditions, will damage the finished product to an unstable or undesirable status) Delivery is calculated depending on distance and cake design requirements. Please ask for a quote.
CAKE STANDS: All cake stands are supplied for a nominal rental charge, however a security deposit is required against loss or damage. This deposit is fully refunded upon the safe and timely return of the item in its original condition. All loan items must be returned to Amelia Rose Cake Studio in their original condition WITHIN 4 DAYS FOLLOWING YOUR EVENT. Late or damaged pieces will result in forfeit of deposit and may incur additional charges. Please wipe down all noticeable food or foreign material off the rented equipment but do not wash them. If you fail to return the stand resulting in Amelia Rose Cake studio having to retrieve the stand from your celebration venue, mileage @ 50p per mile return trip will be charged and deducted from your security deposit.
UNAVOIDABLE OCCURRENCE: In the case of an unavoidable occurrence, such as a car accident, poor road conditions, traffic during delivery etc. Amelia Rose Cake Studio CANNOT be held liable for more than the price of the cake described in this order.
COLOUR MATCHING: We will always strive to achieve the best possible colour match for your cake to your overall theme. This can best be achieved if a colour sample can be supplied by the client.
FRESH FLOWER USAGE: In the case of fresh flower usage the responsibility of the flowers safety, quality, freshness, colour and safe food practice will rest with the florist and NOT WITH Amelia Rose Cake Studio.
ANY ALLERGIES MUST BE DECLARED: We will always endeavour to bake our products in accordance with your special allergen requirements. However we cannot be liable for ingredients and products packed or prepared from external sources. Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.
EXTREME WEATHER: Throughout periods of extremely hot weather Amelia Rose Cake studio will take every possible precaution to reduce the risk of your cake being affected. Our kitchen and work room is fully air conditioned and we will adapt our recipes to provide a firmer cake or frosting as required. All our delivery vehicles are air conditioned and your cake will be packaged in heavy duty transportation boxes to provide maximum heat deflection. Obviously we cannot be accountable for the temperature at a venue. We will provide written and verbal advice to the venue but cannot be liable for any damage or decline in quality or appearance due to extreme weather conditions occurring after we have delivered and subsequently left the premises. If you choose to collect your cake then please ensure your vehicle is air conditioned and never leave your cake in a warm car. Once your cake has left our premises we hand over full responsibility to you and will not be liable for any subsequent damage or decline.
CANCELLATION POLICY: If you cancel the booking and give us minimum notice of 6 weeks prior to your booking date, you will be refunded 50% of any instalments made. The initial deposit is non-refundable in all instances. If your cancellation is less than 6 weeks prior to the booking date no monies paid will be refunded. Refunds will be processed within 30 days. In the event something occurs that effects your scheduled celebration date please contact us as soon as possible to discuss options.
TRANSPORTATION: Cakes must be transported on a flat surface in order to avoid structural collapse or damage. Do not place cakes on anyone's lap in a car or on a seat, instead place them on a flat surface such as the boot or the foot well. A cushion or rolled up jacket placed next to the cake box to prevent the box sliding is ideal. Air conditioning is recommended and never leave your cake in a warm car. No liability for damage will be accepted once the cake has been removed from our premises.
STORAGE: Please store your cake in a cool, dry place. Do not place in a refrigerator. We recommend consumption within 5 days.
COMPLAINTS: We are confident that like all of our customers you will be very happy with your purchase and enjoy your cake. In the very unlikely event that you are dissatisfied in any way problems must be brought to our attention within 24 hours. A refund would only be processed if the entire cake is returned to us. If you are unable to return the product we regret that we would be unable to investigate any potential cause for concern or process any refund.
GDPR: Any personal information gathered is for the purpose of effective communication between the customer and Amelia Rose Cake Studio. It is for the sole use of Amelia Rose Cake Studio and no information will be shared with or sold to any third party.